Frequently Asked Questions (FAQ)
Welcome to our FAQ page! We’ve compiled answers to the most commonly asked questions to help make your shopping experience as seamless as possible. If you have any additional questions, feel free to reach out to us at info@mayzeinteriors.com.
Do you charge sales tax, customs fees, and duties at checkout?
At Mayze Interiors, we do not charge sales tax, customs fees, or duties at checkout. These charges will be handled directly by the freight forwarder once your order reaches your destination country. This means you can shop with us without worrying about surprise fees at checkout. There will never be any additional charges once the shipment arrives.
Do you offer Trade Discounts?
Yes! We are proud to offer trade discounts to professionals in the design, architecture, and construction industries. If you are a designer, architect, or part of a related industry, please reach out to us at info@mayzeinteriors.com to inquire about our trade pricing options. We will provide details about eligibility and how to apply for your exclusive discount.
Do you offer Trade Accounts?
Yes, we do offer trade accounts! If you are a business in the interior design, architecture, or furniture industry, we invite you to apply for a trade account. Applications will be accepted beginning Spring 2024. Please stay tuned for more information or contact us directly at info@mayzeinteriors.com for further details on how to sign up.
Do you offer Wholesale Accounts?
Yes, we welcome wholesale applications! If you are interested in purchasing our products in bulk or would like to discuss wholesale pricing, please email us at info@mayzeinteriors.com or fill out our Custom Inquiries Form on our website at Custom Quotations. Once we receive your application, we will review it and respond within 1-2 business days.
How do I care for my stone piece?
Caring for your stone furniture is easier than you might think! All of our stone pieces, including marble and travertine, are honed, sealed, or polished to make them durable and user-friendly. For regular cleaning, simply use a warm damp cloth with a gentle soap to wipe down your pieces.
If you want to protect your Mayze piece from stains or need to remove a stubborn stain, we recommend using Lithofin products—some of the best on the market for stone care. Lithofin products are designed to maintain the beauty of your stone surfaces and ensure long-lasting quality.
Visit our care guide for more resources
Are your plinths hollow?
No, our plinths are not hollow. All of our plinths are constructed from 14-20mm solid stone slabs with mitred edges, making them robust and visually striking. To ensure durability and prevent damage to your floors, each plinth is equipped with a plywood footed base, providing extra stability while adding an elegant touch to your piece.
How heavy are your plinths?
Our plinths vary in weight depending on the type of stone and size. Typically, the weight of our plinths ranges from 50kg to 80kg. For a more specific weight estimate based on the exact model or size you're interested in, feel free to contact us via our 24/7 live chat or email us at info@mayzeinteriors.com.
How heavy are your Travertine and Calcutta Dining Tables?
Our Travertine and Calcutta Marble dining tables are substantial pieces, weighing approximately 130-145kg depending on the size and type of stone. For precise weight information on a specific table or custom size, please reach out to us, and we’ll be happy to provide the details.
Do you offer custom pieces?
Yes, we specialize in creating custom pieces tailored to your unique needs and vision! If you have a custom design in mind, we can make it happen. Simply fill out our Custom Quotations Form available on our website at Custom Quotations, providing all necessary details. Once we have your request, we will get back to you with a personalized price quotation within 24-48 hours.
What is the estimated delivery timeline for my order?
Our custom pieces are made to order, so please expect the following:
- Processing Time: Custom orders typically take 4-5 weeks for crafting and quality checks.
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Shipping Time: After processing, shipping can take 6-12 weeks, depending on your location.
If you have a specific timeline (e.g., for an event), please reach out to us at info@mayzeinteriors.com to discuss expedited options. While we follow a strict order processing schedule, we will do our best to accommodate urgent requests.
Can I change or cancel my order once it’s been placed?
Once your order has been confirmed and is in production, it is non-cancellable and cannot be changed. However, we understand that sometimes circumstances change. If you need to make adjustments to your order before it’s processed, please contact us as soon as possible at info@mayzeinteriors.com, and we will do our best to assist you.
How is shipping handled?
We are proud to offer free standard shipping on all orders, except for white-glove delivery and expedited shipping options.
- White-Glove Service: This upgrade includes in-home assembly and debris removal for an additional fee.
- Expedited Orders: If you need your order faster, please contact us directly for pricing and availability on expedited shipping.
Additionally, we handle all customs duties and taxes in advance, ensuring no hidden fees when your order arrives at your doorstep. This unique service is part of our commitment to offering a seamless and hassle-free shopping experience.
What should I do if my order arrives damaged?
If your item arrives damaged, please follow these steps:
- Inspect the product immediately upon delivery.
- Notify us within 3 days of receiving the item.
- Provide photographic evidence of the damage, including the packaging and any labels.
- File a claim via your customer account under the "Claims" section.
If the damage is severe and the item is unusable, please refuse only the damaged part (if applicable). We will work with you to resolve the issue, whether through a replacement, a blemish discount, or other solutions.
Do you offer warranty coverage on your products?
Yes, we offer a 2-year limited warranty on all our furniture products. The warranty covers structural defects in metal or solid wood for up to 2 years and soft parts (such as adhesives, threading, etc.) for 1 year. However, the warranty does not cover marble, glass, cushioning materials, or damages resulting from improper use or exposure to unsuitable environments. For full warranty details, please contact us.
If you have any further questions or need assistance, feel free to contact us anytime at info@mayzeinteriors.com. We are committed to providing outstanding service and exceptional products to elevate your home or business space!
